Terms of Service

Effective 28 July 2026

These terms govern your use of the services provided by StopHold, LLC (“Stophold”, “we”, “us”).

By using the service you agree to them. If you’re agreeing on behalf of a business, you confirm you’re authorised to bind it.

1. What we provide

Stophold configures and operates automated customer-communication workflows for your business — responding to inbound leads, scheduling appointments, and related messaging — using the phone systems, forms, and scheduling tools you already run.

We are a service provider acting on your instructions. You remain the sender of record for all messages sent to your customers.

2. Fees and billing

• Setup fee — $1,500, one time, due on commencement.
• Service fee — $500 per month, billed in advance.
• Fees are non-refundable except as stated in §7.
• Fees exclude taxes, which you are responsible for.
• We may change pricing with 30 days’ written notice. Existing clients keep their rate for the duration of any period already paid.

Optional tiers and add-ons are quoted separately in writing.

3. Term and cancellation

Service is month to month. There is no minimum term.

Either party may cancel with 30 days’ written notice. On cancellation:

• We stop sending on your behalf at the end of the paid period.
• You keep the automations. We transfer configuration, scripts, and account access, and release any tracking number to a carrier of your choosing.
• We provide an export of your lead and conversation data.
• There is no clawback of setup fees and no termination penalty.

Offboarding completes within 14 days of your request.

4. Your data

You own your business data, your customer data, and the conversation records generated by the service.

We process that data solely to provide the service, as described in our Privacy Policy and the Data Processing Addendum. We do not sell it, use it for another client’s benefit, or use it to train general-purpose models.

5. Consent and legal compliance

You represent and warrant that:

• You have obtained and maintain all consents required by law — including the Telephone Consumer Protection Act (TCPA), state analogues, and carrier rules — to send text messages and place calls to every contact you provide to us or that enters the service through your systems.
• Your intake forms, website, and business practices disclose that customers may receive automated messages, and capture consent in a manner that is not pre-checked or bundled.
• The contact data you provide was lawfully obtained and is accurate.
• You will not use the service to send marketing or promotional content unless you hold consent specifically permitting it.

We provide the tooling. You are responsible for the lawful basis to contact your customers.

We will:

• Honour STOP, UNSTOP, and HELP requests automatically and maintain a global opt-out list across all clients.
• Send only messages consistent with scripts you have approved in writing.
• Maintain our carrier registrations and comply with applicable messaging regulations in operating the platform.

6. Approved scripts and acceptable use

All message content is generated from scripts you approve in writing before launch. Changes require your approval. You may request changes at any time.

You will not use the service to send content that is unlawful, deceptive, harassing, or that promotes prohibited categories under carrier rules — including but not limited to cannabis, firearms, gambling, high-risk financial products, or adult content.

We may suspend the service immediately if we reasonably believe it is being used unlawfully or in a manner that jeopardises our carrier registrations.

7. Service levels and remedies

We target availability and response performance as described in your onboarding documentation. We do not guarantee uninterrupted service; carriers, your own software vendors, and third-party outages are outside our control.

If the service is materially unavailable for more than 3 consecutive days in a billing period due to our fault, you may request a pro-rated credit for the affected period. That credit is your sole remedy for downtime.

8. No guarantee of results

Estimates of additional revenue, booked jobs, close-rate improvement, or return on investment — including any figures produced by calculators on our website — are illustrative projections based on assumptions you select. They are not predictions, promises, or guarantees.

Actual results depend on your lead volume, pricing, service area, capacity, market conditions, and how you run your business. We do not guarantee any particular outcome.

9. Disclaimers

Except as expressly stated, the service is provided “as is” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits or revenue.

Our total aggregate liability arising out of or relating to these terms will not exceed the fees you paid us in the twelve months preceding the claim.

Nothing in this section limits liability for fraud, wilful misconduct, or anything that cannot be limited by law.

11. Indemnification

You will defend and indemnify us against third-party claims arising from: your failure to obtain required consents; the content of scripts you approved; your breach of §5 or §6; and your violation of law or third-party rights.

We will defend and indemnify you against third-party claims that the service as provided by us infringes their intellectual property rights.

12. Confidentiality

Each party will protect the other’s non-public business information with at least reasonable care and use it only to perform under these terms.

13. Changes to these terms

We may update these terms with 30 days’ notice. Continued use after the notice period constitutes acceptance. If you object, you may cancel under §3.

14. General

• Governing law — Virginia, without regard to conflict-of-laws rules.
• Disputes — the state and federal courts located in Virginia have exclusive jurisdiction, and both parties consent to venue there.
• These terms, with the Privacy Policy and any DPA or order form, are the entire agreement.
• Neither party may assign without consent, except in connection with a merger or sale of substantially all assets.
• If any provision is unenforceable, the rest remains in effect.

15. Contact

StopHold, LLC
contact@stophold.com